Issue: Device has become unresponsive or frozen.

Please try the following steps :

Wait: Sometimes, the system may be processing a large task and can become temporarily unresponsive. Wait for a few minutes to see if it resolves itself.

Disconnect External Devices: Sometimes, external devices such as USB drives or peripherals can cause freezes. Try disconnecting these devices and see if the system becomes responsive again.

Try a Soft Restart: If the system is completely frozen, try pressing and holding the power button for several seconds (around 30 seconds) to force a shutdown. Then, wait a few moments and power the device back on.

Contact IT Support: If none of the above steps resolve the issue, contact your IT support team for further assistance. They may need to perform additional troubleshooting or repairs to resolve the problem.